Globacom, a telecoms solutions provider, at the recently concluded World Pension Summit launched products and services with the aim of aiding Nigeria’s pension industry, helping it achieve “massive growth”.
Speaking at the summit tagged “Africa Special”, Akeem Yusuf, Globacom’s Head of Operations, North Central explained that the company had put a three tiered structure in place to help facilitate a smooth customer experience in the sector.
According to him, this decision was to “achieve best customer experience in pension administration in Nigeria” with the components being Customer-on-Board, Payment Collection Process and Automation.
Allaying the fears of a rigorous process, he explained that the customer-on-Boarding procedure would be simplified therefore making the registration, administration and management of pensioners by the pension administration straightforward and hassle free.
He said “a mobile money agent will be created, and all payments will be updated using Glo Mobile-to-Pension Administrator’s database on Real Time basis, Real Time update of payment along with Customer Alert.”
Touching on the Automation component, he stated that there won’t be need for the time consuming dealings between customers and banks as that process will be replaced by a cloud telephony platform.
During his keynote address at the summit, former President, Chief Olusegun Obasanjo stressed the need for innovation to adequately deal with issues that could compromise the security of funds owned by the commission.
Innovation and sustainability must be with security. We cannot be too adventurous so that people who have worked and saved all their lives should have their money when they need it after retirement,” he said.